FAQ

FAQ's

Shipping

Orders will ship in 1-3 business days.

Once an order leaves our warehouse the shipping carrier is responsible for delivery.  We are not responsible for lost, stolen or damaged packages. If you have a lost package, and tracking shows it delivered, please check with family and neighbors.  If you are unable to locate the package you may contact us at info@lyracat.com and we will do what we can to assist you.

All International orders are subject to the regulations of the country where the package is being delivered. The buyer is responsible for paying any taxes, customs and duty (import tariffs)  before delivery.

Please note: due to current shipping delays, USPS International shipments may be delayed up to 45 days or more.

Returns

We want you to be happy with your purchase.  If for any reason you are dissatisfied, we have a 30 day return policy from the original purchase date. The item must be in new original condition and with original packaging/tags.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@lyracat.com

Please contact us at info@lyracat.com to request an RMA number and shipping instructions.

Warranty

We have a 90 day warranty on all manufacturer defects. If you have a manufacturing defect in your product contact us at info@lyracat.com with a description of the problem and picture if possible.

Business Hours

Monday – Friday 10 AM – 5 PM EST  Excluding holidays